Return Policy Page

Dzili.com Return & Refund Policy

At Dzili.com, we strive to provide a smooth and convenient shopping experience. However, return and refund policies vary by vendor, so it is essential to read each product’s description and the vendor’s return & refund policy before making a purchase.

1. Return Policy

• Customers may request a return within the timeframe specified in the vendor's return policy, which may vary for each product.
• The product must be in its original condition, unused, and in its original packaging to be eligible for a return.
• Some products are not eligible for return, such as perishable goods, hygiene products, and digital items, depending on the vendor’s policy.
• If the return is not due to a seller’s mistake (e.g., change of mind), the customer may be responsible for return shipping costs.

2. Refund Policy

• Refund eligibility is determined by the vendor's return policy, so please review it before purchasing.
• If a refund is approved, the refunded amount will be credited to the customer’s Dzili Wallet for future purchases.
• Refunds to the original payment method are only possible if the vendor’s policy allows it.

3. How to Request a Return?

1. Go to “My Orders” in your Dzili.com account.
2. Select the order you wish to return and click Request Return.
3. Follow the instructions and ensure the product meets the vendor’s return conditions.
4. Once approved, you will receive details on how to return the product.

4. When Returns Are Not Accepted

• If the product does not meet the vendor’s return conditions.
• If the product has been used, damaged after delivery, or is not in its original condition.
• If the product is classified as non-returnable (e.g., health & hygiene products, perishable items, or digital goods).

? Important: Dzili.com acts as a marketplace connecting vendors with customers, and all returns and refunds are subject to each vendor’s policy. We strongly recommend reviewing the return policy for each product before making a purchase.

? For any inquiries or assistance, please contact Dzili.com Support!